Welcome to RWB App Support

This community grows by word of mouth, one trusted invite at a time. If you’ve got friends who care about making change—they belong here, too.

Want to message someone—or start a group chat? Here’s how:

To message someone:

• Tap on the profile of the person you want to message.

• Tap the “Message” button.

• Type your message and hit send!

To start a group chat:

• Go to your Messages and tap the circle with the plus sign.

• Select the members you want to include in the group chat.

• Tap the upper right hand corner to create your chat.

Managing chats:

• You can rename your chats.

• You can archive chats to keep your inbox tidy.

• Once a group chat is created, you can’t add or remove other people at this time.

• If you no longer want to be in a chat, you’ll need to remove yourself: tap the three dots in the upper-right corner and select “Exit Conversation.”

• You can also tap the three dots to view the members of the chat.

Warning: Once a group chat is created, you cannot add or remove people at this time.

Need help or have a question? You can connect and message the Community Managers Sarah Kester or Lisa Reese the same way.

Your posts are visible to members of the group you post in—so if you post in a public group like Coast to Coast, everyone in that space can see it. If you post in a private or state-based group, it’s only visible to members of that group.

You can tell us your state to help connect you to the right group, but we never use GPS or collect any real-time location data. Your privacy is a priority.

We encourage members to use their real name as their username—it helps build trust within our private community.

Just like other social platforms, you can follow people, and people can follow you. Following someone lets you see more of their posts in your feed—and if they follow you, they’ll see more of yours.

Don’t want followers?
There’s no toggle in the app just yet, but we can turn that off for you!
Just email us at app@redwine.blue, and we’ll take care of it.

• Tap the person icon (bottom center) to open your profile
• Tap the gear icon (top right) to open Settings
• Tap Change name to update your username
  • You can only change your username once every 30 days
  • If you made a mistake, submit a request here

To change your profile photo, go back to your profile and tap your picture

1. From the home screen, tap the menu icon (the three lines in the bottom right corner).
2. Then tap groups.
3. Scroll or search to find your state or interest-based groups.

We currently have a dedicated section for each of the five states where we have organizing teams on the ground: MI, NC, OH, PA, and VA. For all other states, please check out the TroubleNation section in the app to find a grassroots group near you.

If you just joined the app, it might take a few minutes for your state section to appear. Try closing and reopening the app. If it still isn’t showing up after 10 minutes, email us at app@redwine.blue

• Green checkmark – identifies Red Wine & Blue staff
• Admin / Moderator – part of the RWB team or trusted community support
• Tech Support – someone who can help troubleshoot
• New Member – someone who’s just joined
• Team MI, Team NC, Team, OH, Team PA, Team VA – Red Wine and Blue staff working directly in those states.
• TeamTroubleNation – Our TroubleNation Staff
• TN Leader – Grass roots TroubleNation group leaders

More badge types may be added as our community grows.

Badges appear right on user profiles so you always know who’s who—and who to reach out to if you need help.

Visit redwine.blue/events for virtual trainings, local meetups, and more.

• Video Trainings – for how-to trainings
• Pods and Blogs – for our limited series podcasts, Okay, But Why? and our Substack and Easy A blog.

• Tap the bookmark icon (usually in the top corner of a post or video)
  
• To view it later, tap the person icon and you should see your Recently Saved 
• Tap See all to view all of your saved content. 

Your saved content is private and only visible to you.

We love hearing your ideas!
Submit suggestions through this form. We can’t promise every idea will be built, but they all get reviewed.

Yes, we have community guidelines—and we take them seriously. You can [read the full guidelines here]. In short: lead with curiosity, treat others with respect, and help us keep this space safe, welcoming, and rooted in our shared values.

If you come across content or behavior that feels harmful, inappropriate, or just off, please report it. But first, if it seems like something might just be a misunderstanding, take a moment to re-read or ask a clarifying question. We all come from different backgrounds and perspectives.

To report:

• Tap the three dots (…) on the post, comment, or profile

• Select Report and describe what’s going on—there are no pre-set options, so you can explain in your own words

Our team reviews every report as quickly as possible. While not every report results in removal, each one helps us maintain a respectful and supportive community for everyone.

• Tap the person icon at the bottom of the screen.
• Tap the gear icon in the top right to open Settings.
• Select Push notification settings and make sure:
  • Enable push notifications is turned ON
  • Specific alerts like New messages, Mentions, and Comments are also toggled ON

Also check your phone’s system settings to be sure app notifications aren’t blocked.

Still having issues? Reach out here and we’ll get it sorted.

If you’re having an issue or thinking about leaving, we’d love a chance to help first. Contact us here and we’ll see what we can do.

If your question isn’t answered here, just reach out and we’ll do our best to help.

You can fill out this support form, or email us directly at app@redwine.blue. Someone from our team will get back to you as soon as possible.